Returns & Exchanges
At Seranova, we want you to be completely satisfied with your micro-infusion results, which is why we offer a 30-day satisfaction guarantee on all eligible products. If your system is unused or arrives damaged, we provide a seamless return or exchange process to ensure your skincare journey remains effortless.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the Seranova device and any unused infusion serums in their original packaging to ensure the items are protected during transit.
Ship to Our Facility
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing